Tour operators look for several key qualities in a local DMC (Destination Management Company) partner:
Local Expertise: Tour operators seek a DMC partner with extensive knowledge of the destination, including its culture, history, attractions, and tourism infrastructure. A strong DMC partner will have a deep understanding of the local market and be able to provide valuable insights and recommendations to help tour operators create compelling itineraries for their clients.
Customer Service: tour operators prioritize companies that deliver exceptional customer service, including prompt and effective communication, timely responses to inquiries and requests, and a willingness to go above and beyond to ensure client satisfaction.
Quality Products and Services: they seek DMCs that provide high-quality products and services, such as comfortable and well-maintained transportation, well-appointed accommodations, and engaging and informative tours and activities. The DMC partner should also have a reputation for delivering on its promises and meeting or exceeding client expectations.
Competitive Pricing: partners are expected to offer competitive pricing and good value for money, without sacrificing quality or customer service. A DMC partner that can provide cost-effective solutions to the tour operator’s needs can help the tour operator stay competitive and profitable in a crowded marketplace.
Flexibility and Adaptability: they seek DMCs that are flexible and adaptable, able to adjust their products and services to meet the tour operator’s changing needs and requirements. A strong DMC partner will also be able to handle unexpected challenges or changes in the itinerary, and respond quickly and effectively to any issues that arise during the tour.
Overall, tour operators look for local companies that can deliver local expertise, exceptional customer service, quality products and services, competitive pricing, and flexibility and adaptability. By working with a strong local business, tour operators can provide their clients with unforgettable travel experiences and build long-term relationships based on trust and mutual success.
As Cornwall’s only full service specialist DMC we create unique products using our local knowledge and contacts. We cater for the group and FIT markets with bespoke tours and holidays. We can secure hotel room allocations, create exciting itineraries and offer local guides in all major languages.
If you would like a no obligation offer for your group please contact us here.
